Store Policies

Accepted Methods of Payment. We accept Paypal, checks, and eChecks. Your order will be delayed when paying by check and eChecks. Your order will not be processed until we receive your payment. You can use a credit card through PayPal.

Shipping Time. Please allow 7 to 10 business days to receive your order.

Shipping Methods. All jewelry priced over $50.00 is shipped by Priority Mail with a confirmation number. Jewelry priced under $50.00 is shipped First Class Mail with a confirmation number to track your item.

Please Note. Items on this site are not drop shipped from the supplier. When you order an item it takes 3-4 business days for us to receive your order, then we ship your package which takes an additional 2-3 business days for Priority Mail and 5-6 business days for First Class Mail.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any jewelry is missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return jewelry to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. We offer a money back guarantee on all jewelry offered at SilverStones. If you are not satisfied with your purchase, please return your item within five business days to receive your refund. Permission for any return merchandise must be secured from our return department. You must email the refund request to support@silverstones.net (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Should you change your mind after we have ordered your item there will be a $10 restocking fee. Refunds for returned items will be paid by check minus the $10 restocking fee.

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