Frequently Asked Questions

How do I use a credit card with PayPal?
PayPal accepts credit cards. Proceed through checkout and when you get to the Payment Method page select the PayPal option, then select "finish". On the Checkout Total page select "continue" under the "I don't have a PayPal account" select the credit card you want to use, then enter your credit card and shipping information. PayPal now has it's own credit card, go to http://www.paypal.com to order a PayPal credit card.

What size toggle bracelet should I order?
There are varying lengths of toggle bracelets available in different styles. When ordering a toggle bracelet it should 1/2" larger than your wrist size.

When can I expect to receive my order?
Please allow 7 to 10 business days to receive your package when paying by PayPal or credit card. When paying by check or e-check allow 14 days business days to receive your package.

Do you make the jewelry on this site?
Most of the jewelry we offer is ordered from a wholesale jewelry supply company. We do have a few items available that we make, which will appear in the appropriate gemstone section or listed in the Unique Handcrafted Jewelry section of this site.

What does enhanced mean?
The stone has been altered in some way, such as, polished and/or waxed, and may have been heat treated to bring out the color in the stone.

What does reconstituted mean?
The stone has been ground to a powder and mixed with resin, then pressed into the shape of a stone.

What is Niobium?
Niobium is combined with silver to make a strong alloy. Niobium when electrically heated and anodized creates a wide array of colors. Niobium is beneficial in jewelry making due to its hypoallergenic properties.

What is Argentium Silver?
Argentium 930 is Silver that contains more geranium than traditional alloys. Argentium Silver is highly tarnish resistant and requires almost no polishing. We use some of this silver in the unique handcrafted jewelry section on items made by SilverStones. All of the other jewelry on this site is .925 Sterling Silver jewelry.

How do I know I am getting the best price?
We typically have the best price on the current market. If you come across an item we sell that costs less, it's because they bought the item when the price of silver and gold was low. Our prices will vary due to the current gold and silver market price.

How do I know I'm ordering genuine gemstone jewelry?
SilverStones only carries genuine gemstone jewelry set in Sterling Silver or 14K Gold. There are many sites that say their item is Turquoise but is actually a cheaper stone colored to look like Turquoise. We examine every item before offering semi-precious gemstone jewelry on our site. There are also many fine gemstone look alikes which are actually CZ's. We don't carry any CZ's unless the gemstone is accented with a CZ. We will specify in the item description what you are actually buying.

Some of our gold bracelets are in limited supply and have been marked down for a quick sale. These are closeout items and that is why the price is so low.

Please note: There are gold plated bracelets over brass on the market so be careful what you buy. We do not carry jewelry that is brass with gold plating. All of our silver jewelry is sterling silver and is not plated.

Our fine gemstone jewelry is of the highest quality you can buy. This is the same type of jewelry you would find in fine jewelry stores.

Who do I contact for additional questions?
Please click the contact us link to email your questions. We will get back to you promptly.